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Usage & Billing

The Usage & Billing page lets you manage your account balance, payments, and invoices.

You can:

  • view your current balance
  • add funds to your account
  • check transaction history
  • download invoices
  • access the customer billing portal

Account Overview​

At the top of the page you will see:

  • Account Balance – available funds for usage
  • Monthly Average – your average monthly spend
  • Top Up button – add funds to your account
  • Customer Portal button – open your invoice dashboard
Usage & Billing OverviewUsage & Billing Overview

Figure 1: Usage & Billing overview with balance, top-up button, and customer portal access.

Adding Billing Details​

Before topping up your account for the first time, you must provide billing information.

Required information​

  • Company name
  • Street address
  • Postal code and city
  • Country
  • VAT number
  • Invoice language
  • Invoice email address

After saving your billing details:

  • top-ups become available
  • invoices can be generated
  • the Customer Portal button becomes visible
Add Billing Details DialogAdd Billing Details Dialog

Figure 2: Billing details dialog required before the first top-up.

Topping Up Your Balance​

To add funds:

  1. Click Top Up
  2. Select or enter an amount
  3. Confirm the payment
  4. Complete payment in the secure payment window

Payment Methods​

The available payment method depends on the selected amount.

Card Payments (below €1,000)​

  • processed immediately
  • includes processing fee
  • VAT applied depending on company location
  • balance updated automatically after payment
Top Up Dialog – Card PaymentTop Up Dialog – Card Payment

Figure 3: Top-up dialog showing card payment, price breakdown, and confirmation checkbox.

Invoice Payments (€1,000 or more)​

  • after clicking Continue, a support chat will open
  • there you can send a request for a top-up via invoice
  • our team reviews your request and issues the invoice
  • once the payment is received, the balance is credited to your account
Top Up Dialog – Invoice PaymentTop Up Dialog – Invoice Payment

Figure 4: Top-up dialog showing invoice payment flow for large amounts.

VAT Handling​

VAT is calculated automatically based on your company location.

Company located in Germany​

  • VAT 19% is added
  • VAT calculated on top-up amount and processing fee

Company located outside Germany​

  • VAT 0%
  • Reverse charge may apply
  • the tax liability is transferred to the recipient of the service

The payment summary always shows:

  • top-up amount
  • processing fee
  • VAT amount
  • total charge
  • expected new balance

Payment Processing​

After clicking Continue, you are redirected to the secure payment flow.

Possible outcomes:

Completed​

Payment successful.
Your balance is updated immediately.

Pending​

Payment is still processing.
You can complete the payment later from the transaction menu.

Failed​

Payment was not successful.
You can retry or choose another method.

Transaction History​

The Transaction History table displays:

  • payment status
  • type (card or invoice)
  • amount
  • billing number
  • date
  • available actions
Transaction History TableTransaction History Table

Figure 5: Transaction history showing completed, pending, and failed payments.

Completing a Pending Payment​

If a transaction is still pending:

  1. Open the Actions (…) menu
  2. Click Complete payment
  3. Follow the payment instructions

Customer Portal​

The Customer Portal provides access to your billing dashboard.

In the portal you can:

  • view all invoices
  • download invoice PDFs
  • check payment status
  • review billing information

Use the Customer Portal button on the overview page to open it.

Typical User Flow​

  1. Open Usage & Billing
  2. Add billing details (first time only)
  3. Click Top Up
  4. Select amount
  5. Confirm payment
  6. Complete payment in the payment window
  7. Funds appear in balance
  8. Invoice available in Customer Portal and will be send per email.